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Frequently Asked Questions


ARE WOODEN CITY WATCHES WATERPROOF?

All of our watches are considered to be "splash safe." Feel free to wash your hands or wear it on rainy days.  However, full submergence in water is not recommended.

 

ARE WOODEN CITY WATCHES UNDER WARRANTY? 

Yes, we offer a five-year manufacturer's warranty on all our watches. Our warranty does not include damages that may occur from everyday use.  

 

WHAT PAYMENT METHODS CAN I USE?

Woodencitywatches.com accepts the following payment methods:

Credit cards accepted:
  • American Express
  • Discover
  • MasterCard
  • Visa
  • JCB
  • Diners Club

Other forms of payment:

  • Amazon Payments
  • Paypal Express Checkout 

 

WHAT DOES IT COST TO SHIP MY ORDER?    

Free shipping is included on all orders in the US. International shipping $10

  

WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

Yes, as long as the watch is unused and in the same condition that you received it. All returns/exchanges must be received within 30 days from the date the order was shipped. Please refer to our Return Policy page for more details.

      To return or exchange by mail, please follow these instructions:
      1. Securely pack your merchandise. Please try to use the original shipping box and materials.
      2. Attach the pre-addressed and pre-paid return label to your return package.
      3. Mail your return package to us.

 

WHAT WILL IT COST ME TO MAKE A RETURN OR EXCHANGE?

We offer free returns and we will provide you with a prepaid shipping label via email. 

 

WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

Please contact Danielp@woodencitywatches.com or Shawnal@woodencitywatches and one of us will be happy to assist you within 24 hours. Our goal at Wooden City is 100% customer satisfaction!