Free three-day shipping and engraving on all orders!

Frequently Asked Questions

ARE WOODEN CITY WATCHES WATERPROOF?

All of our watches are considered to be "splash safe." Feel free to wash your hands or wear it on rainy days.  However, full submergence in water is not recommended.

 

ARE WOODEN CITY WATCHES UNDER WARRANTY? 

Yes, we offer a one year manufacturer's warranty on all our watches. Our warranty does not include damages that may occur from everyday use.  

 

WHAT PAYMENT METHODS CAN I USE?

Woodencitywatches.com accepts the following payment methods:

Credit cards accepted:
  • American Express
  • Discover
  • MasterCard
  • Visa
  • JCB
  • Diners Club

Other forms of payment:

  • Amazon Payments
  • Paypal Express Checkout 

 

WHAT DOES IT COST TO SHIP MY ORDER?    

Free three-day shipping is included on all orders. You may also choose to pay for two-day shipping or next day shipping on the checkout page.

Orders received at our fulfillment center before 3:00 PM EST should ship that same day; orders received after 3:00 PM EST should ship the next business day. 

Please allow one additional day for engraved orders to be shipped.

 

WHAT DOES IT COST TO ADD AN ENGRAVED MESSAGE?

We offer free engraving on all orders.

Please allow one additional day for engraved orders to be shipped.

 

DO YOU SHIP OUTSIDE OF THE UNITED STATES?

We currently do not ship internationally.

 

DO YOU SHIP ORDERS TO MULTIPLE ADDRESSES?

We currently do not ship orders to multiple addresses.

     

    WHAT IF I CHANGE MY MIND AND WANT A DIFFERENT STYLE OR COLOR AFTER MY ORDER IS PLACED?

    Once an order is placed at Woodencitywatches.com, you cannot make changes. For assistance, please contact customerservice@woodencitywatches.com.

     

    WHAT IF I AM NOT PLEASED WITH MY SELECTION? CAN I RETURN THE PURCHASE?

    Yes, as long as the watch is unused and in the same condition that you received it. All returns/exchanges must be received within 30 days from the date the order was shipped. Please refer to our Return Policy page for more details.

        To return or exchange by mail, please follow these instructions:
        1. Securely pack your merchandise. Please try to use the original shipping box and materials.
        2. Attach the pre-addressed and pre-paid return label to your return package.
        3. Mail your return package at any UPS store or drop-off location.

     

    WHAT WILL IT COST ME TO MAKE A RETURN OR EXCHANGE?

    We offer free returns and we will provide you with a prepaid shipping label via email. Mail your return package at any UPS store or drop-off location.

    Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

     

    HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

    It takes 5-7 business days to process your return. Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.

     

    WHAT DO I DO IF MY ITEM ARRIVES DAMAGED?

    Please contact customerservice@woodencitywatches.com and one of our representatives will be happy to assist you within 24 hours. Our goal at Wooden City is 100% customer satisfaction!